@article{oai:fukuoka-edu.repo.nii.ac.jp:00001459,
 author = {中西, 純司},
 journal = {福岡教育大学紀要. 第五分冊, 芸術・保健体育・家政科編 = Bulletin of Fukuoka University of Education. Part V, Art, health and physical education, and home economics},
 month = {1995-02-10, 2020-09-28},
 note = {application/pdf, The main purpose of this study is to identify the dimensions of perceived service quality in selected public sport services. Therefore, the study is applied a conceptual framework that has been proposed as an instrument for the measurement  and evaluation of service quality by Parasuraman, A. et al.(1985). The original 10 dimensions model is used to operationalize the service quality construct. The 45 items capturing the 10 dimensions of service quality are developed in the context of selected public sport services. Then, each item is recasted into a pair of statements-one to measure expectations about public sport facilities in general within the service category being investigated, and the other to measure perceptions about the particular facilities whose service quality is being assessed. A five-point scale ranging from 5 (very agree) to 1 (very disagree) accompanied each statement. Questionnaires containing a series of repeated 45 statements (2 types) are administered to a total of 1,200 users of six different types of public sport facilities in F-city. Six hundred twenty-three usable questionnaires were returned, resulting in a response rate of 51.9%. However, the data-analysis sample consisted of 524 respondents draw form five facilities that have a similar service delivery system. The difference (gap) scores, namely the service quality scores are calculated by subtracting the expectation scores from the perception scores for each item. These difference scores could range from +4 to -4, with more positive scores representing higher perceived service quality. Factor analysis (principal component analysis and oblique rotation by OBLIMIN procedure in SPSS-X) is performed using these difference scores to identify the overall structure of perceived service quality. Factor scores are then computed every sample to compare by public sport facility. The main findings of this study are summarized as follows: (1) Using a factor analysis, seven dimensions of perceived service quality emerged. They are named as 'assurance', 'tangibles', 'competence', 'reliability', 'responsiveness' 'convenience', and 'empathy', respectively. This finding suggests that service quality depends on both the technical quality, which involves what the customer is actually receiving from the service, and the functional quality, which involve show the service is delivered (Gronroos,　1990). (2) When mean factor scores are compared by public sport facility, these scores differ significantly for tangibles, reliability, and convenience among 7 factor dimensions., 福岡教育大学紀要. 第五分冊, 芸術・保健体育・家政科編, Bulletin of Fukuoka University of Education. Part V, Art, health and physical education, and home economics},
 pages = {63--76},
 title = {公共スポーツ施設におけるサービス･クオリティの構造に関する研究},
 volume = {44},
 year = {}
}