{"created":"2023-06-19T11:11:19.247266+00:00","id":1463,"links":{},"metadata":{"_buckets":{"deposit":"2199bf74-b010-4f80-ae2d-2f6eda4026dd"},"_deposit":{"created_by":2,"id":"1463","owners":[2],"pid":{"revision_id":0,"type":"depid","value":"1463"},"status":"published"},"_oai":{"id":"oai:fukuoka-edu.repo.nii.ac.jp:00001463","sets":["71:76"]},"author_link":["4912","4913"],"item_16_alternative_title_15":{"attribute_name":"その他のタイトル","attribute_value_mlt":[{"subitem_alternative_title":"A fundamental study on the complaining behavior of sport consumer : analysis of complaints to a Japan Consumer Information Center"}]},"item_16_alternative_title_16":{"attribute_name":"その他の言語のタイトル","attribute_value_mlt":[{"subitem_alternative_title":"スポーツ ショウヒシャ ノ クジョウ モウシタテ コウドウ ニ カンスル キソテキ ケンキュウ : コクミン セイカツ センター ニ オケル PIO-NET トウロク データ ノ ブンセキ"}]},"item_16_biblio_info_7":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"1997-02-10"},"bibliographicPageEnd":"84","bibliographicPageStart":"67","bibliographicVolumeNumber":"46","bibliographic_titles":[{"bibliographic_title":"福岡教育大学紀要. 第五分冊, 芸術・保健体育・家政科編 = Bulletin of Fukuoka University of Education. Part V, Art, health and physical education, and home economics"}]}]},"item_16_description_12":{"attribute_name":"フォーマット","attribute_value_mlt":[{"subitem_description":"application/pdf","subitem_description_type":"Other"}]},"item_16_description_4":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"Many alternative patterns of action are available to dissatisfied sport consumers in a postpurchase of sport products and services that range from doing nothing at all to suing for 5 million yens in damages. However, there is good evidence to suggest that the number of complaints to a Japan Consumer Information Center (JCIC) are tendency to increase annually in sport industry, especially sport service business. Therefore, the complaining behavior derived from sport consumers' postdissatisfaction with sport services must be analyzed and examined in sport industry. The purpose of this study is to explore a little further into the public action of sport service consumers that complain to governmental agencies such as a JCIC and/or a Prefectural Consumer's Protection Center. The consumer complaint data about sport products and services inputted to the Practical Living Information On Line Network System (PIO-NET) by a JCIC are used to explain the phenomenon of sport service consumer's public action. Such secondary data were collected every sport products/services from PIO-NET system in a JCIC from 24th Jan. to 9th Feb. in 1995. The major findings indicated that consumer factors (subculture, gender status, generation, and occupation) and circumstantial/environmental factors (frequency of the buyer-seller interaction) influenced patterns of public action of dissatisfied sport service consumer. However, the effect of the degree of economic loss on patterns of public action was not clear. It needs further analysis of consumer complaint data.","subitem_description_type":"Abstract"}]},"item_16_description_6":{"attribute_name":"引用","attribute_value_mlt":[{"subitem_description":"福岡教育大学紀要. 第五分冊, 芸術・保健体育・家政科編","subitem_description_type":"Other"},{"subitem_description":"Bulletin of Fukuoka University of Education. Part V, Art, health and physical education, and home economics","subitem_description_type":"Other"}]},"item_16_full_name_2":{"attribute_name":"著者（ヨミ）","attribute_value_mlt":[{"nameIdentifiers":[{"nameIdentifier":"4913","nameIdentifierScheme":"WEKO"}],"names":[{"name":"ナカニシ, ジュンジ"}]}]},"item_16_radio_19":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"subitem_radio_item":"Article"}]},"item_16_select_18":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_select_item":"福岡教育大学"}]},"item_16_select_8":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_select_item":"0286-3243"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"中西, 純司"}],"nameIdentifiers":[{}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_date","date":[{"dateType":"Available","dateValue":"2020-09-28"}],"displaytype":"detail","filename":"nakanishi_46_5.pdf","filesize":[{"value":"2.0 MB"}],"format":"application/pdf","licensetype":"license_note","mimetype":"application/pdf","url":{"label":"nakanishi_46_5.pdf","url":"https://fukuoka-edu.repo.nii.ac.jp/record/1463/files/nakanishi_46_5.pdf"},"version_id":"75921355-5b9d-431f-9c2b-7f7fc741d529"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"Japan Consumer Information Center","subitem_subject_scheme":"Other"},{"subitem_subject":"ETYP:教育関連論文","subitem_subject_scheme":"Other"},{"subitem_subject":"PIO-NET","subitem_subject_scheme":"Other"},{"subitem_subject":"sport consumer","subitem_subject_scheme":"Other"},{"subitem_subject":"complaining behavior","subitem_subject_scheme":"Other"},{"subitem_subject":"public action","subitem_subject_scheme":"Other"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"スポーツ消費者の苦情申立行動に関する基礎的研究 : 国民生活センターにおけるPIO-NET登録データの分析","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"スポーツ消費者の苦情申立行動に関する基礎的研究 : 国民生活センターにおけるPIO-NET登録データの分析"}]},"item_type_id":"16","owner":"2","path":["76"],"pubdate":{"attribute_name":"公開日","attribute_value":"2009-03-03"},"publish_date":"2009-03-03","publish_status":"0","recid":"1463","relation_version_is_last":true,"title":["スポーツ消費者の苦情申立行動に関する基礎的研究 : 国民生活センターにおけるPIO-NET登録データの分析"],"weko_creator_id":"2","weko_shared_id":-1},"updated":"2024-04-16T08:46:35.723852+00:00"}