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スポーツ消費者の苦情申立行動に関する基礎的研究 : 国民生活センターにおけるPIO-NET登録データの分析
http://hdl.handle.net/10780/590
http://hdl.handle.net/10780/59097eda0e8-b2e4-4708-940c-fd0581566c3b
| 名前 / ファイル | ライセンス | アクション |
|---|---|---|
nakanishi_46_5.pdf (2.0 MB)
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| Item type | 紀要論文 / Departmental Bulletin Paper(1) | |||||
|---|---|---|---|---|---|---|
| 公開日 | 2009-03-03 | |||||
| タイトル | ||||||
| タイトル | スポーツ消費者の苦情申立行動に関する基礎的研究 : 国民生活センターにおけるPIO-NET登録データの分析 | |||||
| 言語 | ja | |||||
| タイトル | ||||||
| タイトル | スポーツ ショウヒシャ ノ クジョウ モウシタテ コウドウ ニ カンスル キソテキ ケンキュウ : コクミン セイカツ センター ニ オケル PIO-NET トウロク データ ノ ブンセキ | |||||
| 言語 | ja-Kana | |||||
| タイトル | ||||||
| タイトル | A fundamental study on the complaining behavior of sport consumer : analysis of complaints to a Japan Consumer Information Center | |||||
| 言語 | en | |||||
| 言語 | ||||||
| 言語 | jpn | |||||
| キーワード | ||||||
| 主題Scheme | Other | |||||
| 主題 | Japan Consumer Information Center | |||||
| キーワード | ||||||
| 主題Scheme | Other | |||||
| 主題 | ETYP:教育関連論文 | |||||
| キーワード | ||||||
| 主題Scheme | Other | |||||
| 主題 | PIO-NET | |||||
| キーワード | ||||||
| 主題Scheme | Other | |||||
| 主題 | sport consumer | |||||
| キーワード | ||||||
| 主題Scheme | Other | |||||
| 主題 | complaining behavior | |||||
| キーワード | ||||||
| 主題Scheme | Other | |||||
| 主題 | public action | |||||
| 資源タイプ | ||||||
| 資源タイプ識別子 | http://purl.org/coar/resource_type/c_6501 | |||||
| 資源タイプ | departmental bulletin paper | |||||
| アクセス権 | ||||||
| アクセス権 | open access | |||||
| アクセス権URI | http://purl.org/coar/access_right/c_abf2 | |||||
| 著者 |
中西, 純司
× 中西, 純司 |
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| 抄録 | ||||||
| 内容記述タイプ | Abstract | |||||
| 内容記述 | Many alternative patterns of action are available to dissatisfied sport consumers in a postpurchase of sport products and services that range from doing nothing at all to suing for 5 million yens in damages. However, there is good evidence to suggest that the number of complaints to a Japan Consumer Information Center (JCIC) are tendency to increase annually in sport industry, especially sport service business. Therefore, the complaining behavior derived from sport consumers' postdissatisfaction with sport services must be analyzed and examined in sport industry. The purpose of this study is to explore a little further into the public action of sport service consumers that complain to governmental agencies such as a JCIC and/or a Prefectural Consumer's Protection Center. The consumer complaint data about sport products and services inputted to the Practical Living Information On Line Network System (PIO-NET) by a JCIC are used to explain the phenomenon of sport service consumer's public action. Such secondary data were collected every sport products/services from PIO-NET system in a JCIC from 24th Jan. to 9th Feb. in 1995. The major findings indicated that consumer factors (subculture, gender status, generation, and occupation) and circumstantial/environmental factors (frequency of the buyer-seller interaction) influenced patterns of public action of dissatisfied sport service consumer. However, the effect of the degree of economic loss on patterns of public action was not clear. It needs further analysis of consumer complaint data. | |||||
| 書誌情報 |
福岡教育大学紀要. 第五分冊, 芸術・保健体育・家政科編 Bulletin of Fukuoka University of Education. Part V, Art, health and physical education, and home economics 巻 46, p. 67-84, 発行日 1997-02-10 |
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| ISSN | ||||||
| 収録物識別子タイプ | PISSN | |||||
| 収録物識別子 | 0286-3243 | |||||
| 出版者 | ||||||
| 出版者 | 福岡教育大学 | |||||
